Privacy policy.

Who we are

This website is operated by Total Health and Wellness, 263 W McKinley Way Ste 101, Youngstown, OH 44514. If you have questions about this policy, call us at (330) 707-9127 or email contact@totalhealthchiroandpt.com.

Information we collect

We collect information you choose to give us through the forms on this website:

• Appointment requests: your name, phone number, email address, a short description of what’s bothering you, and, if you used it, your answers to the pain check.
• Benefits checks: your name, date of birth, ZIP code, insurance provider, member ID, group number, phone number, and email address.
• Pain check: the area, duration, and impact you select. On its own, this is submitted without your name or contact details.

Like most websites, our hosting provider may also automatically record basic technical information, such as your browser type, device, and the pages you visit.

How we use your information

• To contact you about scheduling and confirm your appointment.
• To verify your insurance coverage and explain your costs before your first visit.
• To answer questions you send us.
• To understand how visitors use this website so we can improve it.

We do not sell your personal information.

Text messages

If you check the box to receive text messages, we’ll text you about your appointment, such as scheduling and reminders. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of receiving care.

We do not sell, rent, or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing purposes.

Who we share it with

We share your information only with service providers that help us run this website and our scheduling, such as our website and form hosting provider and our patient communication system, and only so they can provide those services to us. We may also disclose information when the law requires it.

Cookies and analytics

This website may use cookies and similar tools, including analytics services, to understand how visitors use the site. You can block or delete cookies in your browser settings; the site will still work.

Your health information

Please don’t send detailed medical records or sensitive health details through this website’s forms. Once you become a patient, the health information in your patient record is protected under our Notice of Privacy Practices, which we provide at your first visit.

Keeping your information safe

We use reasonable safeguards to protect the information you send us. No method of sending information over the internet is completely secure, so we can’t guarantee absolute security.

Children

This website is not directed to children under 13, and we don’t knowingly collect their information through it. A parent or guardian should contact us to request care for a child.

Your choices

To ask what information we have from this website, to correct it, or to ask us to delete it, contact us using the details above.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.